Pool Service Authority

Pool Drain and Refill Services

Pool drain and refill services involve the complete or partial removal of water from a swimming pool, followed by restoration to operating capacity with fresh water. This process is a routine but regulated pool maintenance procedure with direct implications for water chemistry, structural integrity, and local environmental compliance. Understanding when a full drain is necessary — and what the process entails — helps pool owners and operators make informed decisions about timing, contractor selection, and permit obligations.

Definition and scope

A pool drain and refill service encompasses the mechanical removal of pool water, any required basin cleaning, inspection, or repair work conducted while the shell is exposed, and the subsequent refilling of the pool to its designed water level. The scope distinguishes between two primary service types:

Scope also includes pre-drain water testing, debris removal, and post-refill chemical startup, which connects directly to pool water testing services and pool chemical balancing services.

How it works

The drain and refill process follows a defined sequence of phases. Deviation from this sequence — particularly on full drains — increases the risk of shell flotation, surface staining, or structural cracking.

  1. Pre-drain assessment: A technician measures current TDS, cyanuric acid, calcium hardness, and pH to confirm whether a full or partial drain is warranted. Shell condition and surrounding soil saturation levels are evaluated to estimate hydrostatic risk.
  2. Permit and discharge verification: Many municipalities require a permit or notification before discharging pool water into storm drains or street gutters. The U.S. Environmental Protection Agency's National Pollutant Discharge Elimination System (NPDES) governs surface water discharge at the federal level; local authorities having jurisdiction (AHJs) implement permit requirements at the city or county level. Chlorinated water must typically be dechlorinated before discharge to comply with local stormwater ordinances.
  3. Mechanical drainage: A submersible pump — typically rated at 50–100 gallons per minute — removes water through a discharge hose routed to an approved outlet. Drainage rate must be controlled to prevent erosion or flooding of adjacent properties.
  4. Basin work: With the shell exposed, technicians perform any scheduled pool tile and surface cleaning services, structural inspection, acid washing, or repair. Time in this phase should be minimized; most industry guidance recommends completing basin work within 24–48 hours to reduce exposure risk.
  5. Refill: Fresh water is introduced through the house supply line. Fill rate depends on municipal supply pressure, typically 5–10 gallons per minute for a standard residential connection, which means a 20,000-gallon pool may require 33–66 hours to refill fully.
  6. Chemical startup: Once water reaches the operating level, a full chemical balancing sequence is initiated. This includes pH adjustment, alkalinity correction, calcium hardness establishment, and sanitizer introduction, consistent with standards published by the Association of Pool & Spa Professionals (APSP) and ANSI/APSP/ICC-16 for residential pools.

Common scenarios

Four situations account for the majority of drain and refill requests:

High cyanuric acid (CYA) concentration: CYA accumulates from stabilized chlorine products and does not dissipate through normal evaporation. When CYA exceeds 100 parts per million (ppm), chlorine effectiveness is significantly compromised — a partial or full drain is the only reliable corrective method. The Pool & Hot Tub Alliance (PHTA) identifies CYA management as a primary driver of planned drain cycles.

High total dissolved solids: TDS above 1,500–2,000 ppm in a chlorine pool (or 6,000 ppm in a saltwater pool) can interfere with chemical balance and cause surface scaling. A partial drain and dilution addresses this before TDS reaches levels requiring a full drain.

Algae remediation: Severe algae blooms — particularly black algae — may require draining, acid washing, and surface treatment that cannot be achieved through pool algae treatment services alone when the infestation penetrates plaster or grout.

Surface and structural work: Replastering, vinyl liner replacement, and crack repair require the basin to be completely dry. These projects are coordinated between the drain service and specialty contractors.

Decision boundaries

The choice between a partial drain, a full drain, and alternative chemical correction methods depends on measurable thresholds and site conditions.

Factor Partial Drain Full Drain
CYA level 80–120 ppm Above 120 ppm or when structural work is required
TDS level 1,500–2,500 ppm (chlorine) Beyond dilution correction range
Shell material Any (lower risk) Fiberglass and vinyl require careful hydrostatic assessment
Groundwater level Low to moderate High groundwater = elevated flotation risk; may require engineered dewatering
Permit requirement Often not required Typically required by local AHJ for full discharge

Fiberglass shells carry the highest flotation risk during full drains because their lightweight structure can be lifted by hydrostatic groundwater pressure. Pool service for fiberglass pools details the structural considerations specific to that shell type. For vinyl liner pools, a full drain without immediate liner reinstallation risks liner shrinkage and permanent distortion; pool service for vinyl liner pools addresses those constraints.

Contractors performing drain and refill services should carry appropriate licensing as defined by state contractor boards and the insurance coverage described in pool service insurance requirements, particularly for liability arising from discharge-related property damage or structural incidents during empty-basin periods.

References

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